Frequently asked questions
Everything you need to know about ordering, shipping, returns, and more.
How long does shipping take?
Orders within Canada are typically delivered within 5–10 business days. International orders may take 10–20 business days depending on your location and customs processing.
How much is shipping?
We offer free shipping on all Canadian orders over $50 CAD. Orders under $50 ship flat rate at $9.99 CAD. International shipping rates are calculated at checkout.
Do you ship internationally?
Yes, we ship worldwide. International customers are responsible for any customs duties or import taxes that may apply in their country.
Can I track my order?
Yes. Once your order ships, you will receive a confirmation email with a tracking number. You can also track your order from your account dashboard under "Orders."
What is your return policy?
We accept returns within 30 days of delivery for items in their original, unworn condition. Custom or personalized pieces are final sale. See our full Refund Policy for details.
How do I start a return?
Contact us at hello@lovingcharmz.com with your order number and reason for return. We will provide instructions and a return label if applicable.
When will I receive my refund?
Refunds are processed within 5–7 business days of receiving the returned item. The refund is issued to your original payment method.
Can I exchange an item?
We do not offer direct exchanges at this time. Please initiate a return for a refund and place a new order for the item you prefer.
What metals and sizes are available?
Most pieces are available in Brass and Stainless Steel, with sizes Small, Medium, and Large. Each product page shows the available options and any price differences.
Do you offer wholesale or bulk pricing?
Yes. We work with boutiques, gift shops, and retailers across Canada. Visit our Wholesale page for more information on minimum orders, pricing, and how to apply.
How do I care for my jewelry?
Store pieces in a dry place away from direct sunlight. Avoid contact with perfume, lotions, and water. Brass may develop a natural patina over time — this can be gently polished with a soft cloth.
Do you use cookies on your website?
Yes. We use essential cookies to power your shopping experience (cart, login, preferences). We do not use tracking or advertising cookies. See our Cookies Policy for full details.
Is my payment information secure?
Yes. All transactions are processed through PayPal or Square, both of which use industry-standard encryption. We never store your full credit card number on our servers.
Can I customize or personalize a piece?
Many of our pieces can be engraved or customized. Visit our Custom Orders page to start a conversation about what you have in mind.